Privacy Policy

Privacy Policy (SETwins+)

Last updated: 22 April 2026

SETwins+ is a volunteer-run community group supporting parents and carers of twins and multiples in South East London. We are committed to protecting your personal information and being transparent about how we use it. This policy is based on guidance from the UK Information Commissioner’s Office (ICO).

Contact details

If you have any questions about this privacy policy or how we use your data, you can contact us at:

Email: chair@setwins.co.uk

What information we collect, use, and why

We keep data collection to a minimum.

1. Photos and videos (our main data use)

We may take and share photos or videos at events (for example, playgroups or community activities). These may include images of parents, carers, and children.

• We only use photos where we have clear consent
• Images may be used on our website, social media, or promotional materials to share and celebrate our community

2. Contacting us

If you contact us (for example by email or social media), we may temporarily use your:

• Name
• Contact details
• Any information you choose to share

This is only used to respond to your enquiry.

3. Basic website data

Our website may collect limited, anonymised information (such as page visits) to help us understand how the site is used. This does not identify you personally.

Lawful bases for using your information

Under UK GDPR, we rely on the following lawful bases:

• Consent
  For photos and videos. You can withdraw your consent at any time.
• Legitimate interests
  For responding to enquiries and running our community effectively, in a way that does not override your rights.

Your data protection rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to how we use your data
• The right to withdraw consent at any time (for example, for photos)

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Where we get personal information from

We only receive personal information directly from:

• Parents, carers, or family members
• Individuals who contact us

How long we keep information

We only keep personal information for as long as necessary:

• Photos and videos: kept until consent is withdrawn or the image is no longer needed
• Enquiries: kept only as long as needed to respond and follow up

If you’d ever like us to remove a photo or piece of content, just let us know—we’ll always respect your wishes.

Sharing your information

We do not sell, rent, or share personal information with third parties.

Photos may be shared publicly (for example on our website or social media), but only where consent has been given.

Links to other websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

Cookies

Our website may use cookies to help it function properly and to understand how it is being used.

Cookies are small text files stored on your device when you visit a website.

We use:

• Essential cookies
  These are necessary for the website to work correctly.
• Basic analytics cookies (if enabled)
  These help us understand how visitors use our website (for example, which pages are visited most often). This information is anonymised and cannot be used to identify you.

You can control or disable cookies through your browser settings.

How to complain

If you’d ever like us to remove a photo or piece of content, just let us know and we’ll always respect your wishes.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk